Returns & Refunds

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@psaskincare.group. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your satisfaction is our top priority. In case you are not 100% satisfied with any of our products, you may return the product(s) at your own cost. We will give you a full refund* providing the goods are returned to us within 30 days after receiving your purchase.

Please note that we do not cover the costs of the product return. This cost is covered by the person who returns the products, not by the company.

*T&Cs might apply. Refunds are processed to the card/method of payment that was used in the original order.

Empty bottles/tubes of products cannot be accepted. You may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it. Returns that exceed the 30 day guarantee period cannot be accepted. We do not accept returns from orders placed via a reseller.

 

Exchanges & Returns

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@psaskincare.group.

 

Subscriptions

If you have initiated a subscription and forget to cancel it, you are responsible for return shipping.

In the case that you start a subscription in month 1, receive a delivery afterwards that you no longer want and would like a refund, you are responsible for contacting us and paying for shipping of the return of the item(s).